Industries · Plumbing, HVAC and home services
AI employees for plumbing, HVAC and home service companies.
Plumbing, HVAC and home service companies use AI employees to answer every call 24/7, book jobs straight into the schedule, and handle the scheduling, follow-up and invoicing the office never has time for. Hexona builds them into the software you already run and runs them for you.
- Caller: Our heat’s out and we’ve got a newborn in the house. Can anyone come tonight?
- AI: I’m sorry, that’s urgent. I’m paging our on-call tech now. Is the thermostat showing anything, or completely blank?
- Caller: Completely blank. The furnace isn’t making any sound.
- AI: Thanks. Mike is on call and can be there in about 40 minutes. I’ll text you his name and photo.
Emergency dispatched · On-call tech notified
Where the money goes missing.
In home services the job usually goes to whoever answers first. The no-heat call at 10 PM, the burst pipe on a Sunday, the water heater quote on a Tuesday afternoon while every tech is out. Miss it and the customer is booking with the next company on Google before you see the voicemail.
Calls missed on the job
Techs are under sinks and on rooftops. The office is on another line. The caller rings the next plumber.
After-hours emergencies
Nights and weekends go to voicemail or an answering service that only takes a message.
Scheduling by hand
Someone spends hours a day building and rebuilding the schedule every time a job runs over.
Quotes and invoices that sit
Estimates go out and nobody follows up. Invoices go out and nobody chases them.
Your AI team
The AI employees that fit plumbing, hvac and home services.
Proof
Results from companies like yours.
Measured in each client's own systems. Client names are withheld by agreement.
Is an AI receptionist better than an after-hours answering service?
A traditional answering service takes a message and someone calls back in the morning. An AI receptionist books the job, dispatches emergencies to whoever is on call, and texts the customer a confirmation, at any hour. It also logs every call in your CRM so nothing depends on reading a message pad.
Can it tell an emergency from a routine call?
Yes. You set the rules: no heat in winter, active leaks, no hot water, or anything else you treat as urgent. Those calls go straight to your on-call tech with a summary. Routine work is booked into the next available slot.
Will it work with ServiceTitan, Housecall Pro or Jobber?
In most cases we connect to the field-service software you already use, so bookings land in the same schedule your dispatchers see. If your system has no way to connect, we tell you on the free consult before any work starts.
What does it say when someone asks for a price?
Whatever you tell it to. Most companies share a service call fee or a price range and leave exact quotes to the tech on site. It never makes up a price you have not approved.
How does this make my company worth more?
Buyers of home service companies pay for booked revenue and for a business that does not depend on the owner answering the phone. Capturing calls you currently miss lifts earnings, and running dispatch, follow-up and collections on systems rather than people makes the business easier to hand over.