AI Employee · Moves Growth
An AI receptionist that never lets a call go to voicemail.
An AI receptionist answers every call and message 24/7, texts back anyone who hangs up, books the job into your calendar and passes urgent calls to a person. Hexona builds it into your phone line and CRM, then runs and tunes it for you.
- Caller: Hi, our furnace just stopped working and it’s freezing in here.
- AI: Sorry to hear that. I can get a technician to you. Is anyone in the home elderly or unwell?
- Caller: No, just us. Can someone come tomorrow morning?
- AI: I have 8:00 AM open. What’s the address? I’ll text you a confirmation.
Booked: Tue 8:00 AM · Logged in CRM
Sound familiar?
Most service businesses do not have a lead problem. They have an answering problem. The phone rings while everyone is on a job, the caller hangs up, and they ring the next company on the list. Every one of those calls was paid for by your marketing.
- Calls go to voicemail while the team is on a job
- After-hours enquiries wait until morning, and most never call back
- Somebody spends hours a week calling missed leads back by hand
- Website chat, Facebook and Instagram messages sit unread
What it does
What the AI Receptionist handles, around the clock.
Answers every call, 24/7
Nights, weekends and the lunch rush. Callers get a natural conversation, not a phone tree.
Texts back missed callers in seconds
If a call drops, a text goes out straight away and carries on the conversation until the job is booked.
Books jobs into your calendar
It checks real availability and books the appointment, then sends the confirmation and the reminders.
Qualifies before it books
It asks your questions first: service, location, urgency, budget. Your team only spends time on real work.
Hands urgent calls to a person
Emergencies and high-value jobs are transferred to whoever is on call, with a summary of what the caller said.
Logs everything in your CRM
Every call, text and booking is recorded against the customer, so nothing lives in somebody’s head.
Proof
What it changed for clients.
How we set it up
Built for you. Run by us.
You don't learn any software. We build it around how your business already works, then keep improving it.
- 1
Map your calls
We listen to how calls come in today, what callers ask, and what counts as a good booking for you.
- 2
Build and connect
We write the scripts, connect your phone line, calendar and CRM, and set the rules for when a person takes over.
- 3
Test, then go live
We run test calls until it handles your real questions properly, then switch it on.
- 4
Run and report
We review conversations, keep improving it, and send you the numbers: calls answered, jobs booked, revenue recovered.
Compare
AI receptionist compared with the alternatives.
| Feature | Hexona AI Receptionist | Human answering service | Self-serve AI receptionist app |
|---|---|---|---|
| Answers 24/7 | Yes | Usually, at extra cost | Yes |
| Books into your calendar | Yes, with your rules | Often takes a message | Sometimes, if you set it up |
| Connected to your CRM and follow-up | Built in | Rarely | You connect it yourself |
| Who sets it up and tunes it | We do | They script it | You do |
| Reports the revenue it recovered | Every month | Call counts only | Call counts only |
Will callers know they are talking to an AI?
It sounds natural, but we recommend it says it is an AI assistant at the start of the call. Callers care far more about getting an answer and a booking than about who gives it, and being upfront avoids any awkwardness.
What happens with an emergency or a difficult call?
You decide the rules. Emergencies, angry customers and high-value jobs can be transferred to a person straight away, with a short summary of the call sent to their phone so they do not have to ask the caller to repeat themselves.
Can it book into the calendar and CRM we already use?
In most cases, yes. We connect it to the calendar, CRM or field-service software you already run, so bookings land where your team already looks. If a system has no way to connect, we tell you before we start.
Do I have to change my phone number?
No. Calls are forwarded from your existing number, either all the time or only when nobody picks up, so customers keep calling the number they already know.
How is this different from a $49 a month AI receptionist app?
An app gives you the tool and leaves the setup, scripts, integrations and tuning to you. We build it into your business, connect it to your follow-up and CRM, run it, and report what it recovered. You are buying the result, not a login.
Is it legal to record and transcribe calls?
Yes, with the right notice. Some US states, including California, Florida, Pennsylvania and Washington, require everyone on a call to consent to recording, so the assistant announces it at the start of the call. We set that up for the states you operate in.
AI Receptionist for your industry
- Construction and contractors
- Plumbing, HVAC and home services
- Med spas and clinics
- Property management