AI Employee · Moves Recurring revenue
Turn one-time customers into regulars.
AI Retention keeps past customers coming back: it reminds them when the next service is due, wins back the ones who have gone quiet, offers maintenance plans and memberships, and asks happy customers for reviews and referrals. Hexona builds it on your customer list and runs it for you.
- AI: Hi Chris, it’s been about 3 months since your last service with us. Your car is due for an oil change and tire rotation. Want me to book you in?
- Caller: Yeah, can you do Saturday morning?
- AI: Saturday at 9:00 is open. Members save 15% on every visit. Want me to add a membership too?
- Caller: Sure, why not.
Booked: Sat 9:00 AM · Membership started
Sound familiar?
Winning a new customer costs far more than keeping one you already have. But after the job is done, most businesses never speak to the customer again until they happen to call back, if they ever do. Every one of them is revenue you have already earned the right to.
- Customers buy once and you never hear from them again
- Nobody reminds customers when they are due for the next service
- Your happiest customers never leave a review
- Revenue starts from zero every month
What it does
What the AI Retention handles, around the clock.
Books the next visit
Customers are reminded when the next service, treatment or check-up is due, with a time ready to book.
Wins back lapsed customers
Anyone who has gone quiet gets a personal message based on what they bought before.
Sells plans and memberships
Maintenance plans, memberships and packages are offered at the right moment, then renewed automatically.
Asks for reviews
Happy customers are asked for a review right after the job, when they are most likely to leave one.
Catches unhappy customers
Anyone who signals a problem goes to a person straight away, before it becomes a bad review.
Runs referrals
Customers who love you get an easy way to refer friends, with rewards tracked automatically.
Proof
What it changed for clients.
How we set it up
Built for you. Run by us.
You don't learn any software. We build it around how your business already works, then keep improving it.
- 1
Look at your customer list
We find who has lapsed, who is due, and who your best customers are.
- 2
Design the offers
We set up reminders, win-back messages, plans or memberships and review requests that fit your business.
- 3
Connect and launch
We connect your CRM, booking and payment tools, and start with the customers most likely to come back.
- 4
Run and report
We report repeat visits, plan sign-ups, reviews and revenue from returning customers every month.
How do I get past customers to come back?
Remind them at the right time with something useful: a service that is due, a seasonal check-up, or an offer based on what they bought before. Doing that consistently for every customer is the hard part, and it is exactly what the AI handles.
Can it sell maintenance plans or memberships?
Yes. It can offer plans at the moments customers are most likely to say yes, such as right after a good job or when a service is due, then handle renewals and reminders automatically.
How does it get more Google reviews?
It asks every customer shortly after the job, with a direct link, which is when they are most likely to leave one. Customers who signal a problem are sent to a person first, so you can fix it before it turns into a bad review.
Will customers find it pushy?
Not if the messages are useful and well timed. We keep them short and personal, limit how often anyone is contacted, and stop immediately when someone opts out.
How does recurring revenue increase what my business is worth?
Recurring revenue is one of the things buyers pay the most for, because it is predictable. A business with a growing base of plan members and repeat customers usually sells for a higher multiple than one that starts from zero every month.