Industries · Med spas and clinics
AI employees for med spas and clinics.
Med spas and clinics use AI employees to book treatments around the clock, capture the enquiries that arrive after the front desk goes home, and keep clients coming back for their next appointment. Hexona builds them into your booking system and runs them for you.
- Caller: Hi, do you have anything for Botox this Saturday?
- AI: We do. Dr. Patel has 10:30 AM or 1:15 PM on Saturday. Is this your first visit with us?
- Caller: Yes, first time. 10:30 works.
- AI: Booked. I’ve sent your intake form and a link to place the deposit that holds your spot.
Booked: Sat 10:30 AM · Intake form sent
Where the money goes missing.
A lot of med spa clients decide to book late in the evening, on their phone, after the front desk has gone home. If nobody answers, most of them never call back. Meanwhile the team spends its day on confirmation calls, rebooking and chasing no-shows instead of looking after the clients in front of them.
After-hours enquiries lost
Clients book when they have time, which is often late at night. Nobody is there to answer.
Front desk on the phone all day
Confirmation calls, reschedules and the same questions about pricing and downtime, over and over.
Empty slots and no-shows
A cancellation at short notice means an idle room and a provider with nothing to do.
Clients who never rebook
Treatments that need a follow-up visit don’t get one, because nobody reached out at the right time.
Your AI team
The AI employees that fit med spas and clinics.
Proof
Results from companies like yours.
Measured in each client's own systems. Client names are withheld by agreement.
Can an AI receptionist answer questions about treatments?
It answers the everyday questions you approve: what a treatment involves, typical downtime, how to prepare, and pricing if you publish it. Anything medical, such as whether a treatment is right for someone, is passed to your team.
Does it work with our booking software?
In most cases, yes. We connect it to the booking system you already use so appointments, providers and rooms stay in one place. If your system has no way to connect, we tell you before we start.
Can it take deposits to cut down on no-shows?
Yes. It can send a secure deposit link when it books, send reminders before the appointment, and offer a cancelled slot to clients on your waitlist.
What about patient privacy?
We keep what the assistant collects to what your booking needs, and set it up so medical details go into your own systems rather than into chat logs. If your clinic is covered by HIPAA, tell us on the free consult so we choose tools that fit those rules.
How does this increase what my med spa is worth?
Buyers pay more for recurring revenue and for a clinic that keeps its calendar full without the owner managing it. Capturing after-hours bookings lifts revenue, and automated rebooking and memberships turn one-off clients into predictable repeat business.