Industries · Automotive
AI employees for auto repair and tire shops.
Auto repair and tire shops use AI employees to answer every call while the team is in the bays, text back anyone who hangs up, and book appointments straight into the shop schedule. Hexona builds them into your shop software and runs them for you.
- AI: Hi, this is Northside Tire. Sorry we missed your call. How can we help?
- Caller: Need my winter tires put on. Any time this week?
- AI: Yes. Thursday 9:00 AM or Friday 2:30 PM. Are your tires stored with us or are you bringing them?
- Caller: Stored with you. Thursday please.
Booked: Thu 9:00 AM · Tires pulled from storage
Where the money goes missing.
In a busy shop nobody has a free hand for the phone. Calls ring out during the morning rush and all through tire season, and every one of those callers is asking for a price and a time. If they don’t get one from you, they get one from the shop down the road.
Calls ringing out in the bays
The team is under cars. The phone rings out and the customer calls someone else.
Seasonal rushes
Tire season doubles the calls overnight, and the shop can’t hire a receptionist for six weeks.
Messages nobody answers
Facebook, Instagram and email enquiries sit until someone gets a free minute, which is usually too late.
Customers who don’t come back
Nobody reminds them about their next oil change, tire swap or inspection.
Your AI team
The AI employees that fit automotive.
Proof
Results from companies like yours.
Measured in each client's own systems. Client names are withheld by agreement.
Can an AI receptionist quote prices for repairs?
It can quote the prices you approve for common work, such as tire changes, oil changes and inspections. For diagnostic work it books the customer in for an inspection rather than guessing at a number.
What happens when a call is missed?
A text goes out within seconds asking how the shop can help, and carries on the conversation until the customer is booked. In one tire shop, that approach re-engaged 40% of missed leads.
Will it work with our shop management software?
In most cases we connect it to the shop software or calendar you already use, so bookings appear where your service advisors look. If there is no way to connect, we tell you before we start.
Can it handle Facebook and Instagram messages too?
Yes. The same assistant can answer messages on Facebook, Instagram, your website chat and email, so every enquiry is answered quickly and logged in one place.
How does this increase what my shop is worth?
Buyers look at revenue, repeat customers and how much of the business depends on the owner. Capturing missed calls lifts revenue, service reminders build repeat business, and a front desk that runs on systems makes the shop easier to hand over.