Industries · Property management
AI employees for property management companies.
Property management companies use AI employees to answer tenant and owner calls 24/7, log maintenance requests, send real emergencies to the on-call team, and book showings for vacant units. Hexona builds them into your property management software and runs them for you.
- Caller: Water is coming through the ceiling in my bathroom. Unit 4B at Maple Court.
- AI: Thanks for calling right away. Can you turn off the water valve under the sink? I’m alerting the on-call maintenance tech now.
- Caller: Okay, it’s off. It’s still dripping a bit.
- AI: Got it. Carlos is on his way and will text you when he’s 10 minutes out. I’ve also let the unit above know.
Emergency work order created · On-call tech dispatched
Where the money goes missing.
Tenants don’t only have problems between nine and five. A leak at 11 PM, a lockout on Saturday, a prospect who wants to see the unit tonight. Most property managers cover this with an after-hours answering service that takes messages, or a manager who never really gets a night off. Neither scales as the portfolio grows.
After-hours tenant calls
Leaks, lockouts and no-heat calls arrive at night and on weekends, and someone has to decide what’s an emergency.
Maintenance requests by phone
Requests come in by call, text and email, and details get lost before a work order exists.
Vacant units waiting on showings
Prospects enquire in the evening and hear back the next day, after they’ve booked a viewing elsewhere.
Rent and renewal chasing
Late rent reminders, renewal notices and owner updates eat the week.
Your AI team
The AI employees that fit property management.
Proof
The same problem, solved in another industry.
Measured in each client's own systems. Client names are withheld by agreement.
Is an AI answering service a good fit for property management?
Yes, because most calls follow a pattern: maintenance requests, emergencies, showing requests and rent questions. An AI answering service handles those consistently at any hour, creates the work order or booking, and only wakes a person up for a genuine emergency.
How does it decide what counts as an emergency?
You set the rules. Typical emergencies are active water leaks, no heat in winter, gas smells, lockouts and anything involving safety. Those go straight to your on-call team with a summary. Everything else becomes a work order for the next business day.
Does it work with AppFolio, Buildium or Yardi?
In most cases we connect to the property management software you already use, so work orders and tenant records stay in one place. Where a system has no way to connect, we set up a clean handoff and tell you before we start.
Can it book showings for vacant units?
Yes. It answers questions about the unit, checks the prospect against your basic criteria, and books a showing or a self-guided tour slot into your calendar, then sends reminders so fewer people no-show.
How does this make my property management company worth more?
Management companies are valued on recurring fee income and on how well they keep owners and tenants. Faster responses help retain management contracts, faster leasing cuts vacancy, and a business that runs after hours without the owner on call is far easier to sell.