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Lifelong Learning Centre
Case Study
Project Type
A.I Appointment Setting
Timeline
September 2022 - Present
Project Lead
Hamza Baig
The Challenge
Facing a staff shortage, the daycare coordinator found it increasingly difficult to manage the surge of inquiries and leads generated from our Facebook ads. Responding swiftly became a challenge, and occasionally, some leads were left without contact.
This situation led to wasted ad spend and compromised the quality of customer experience we aim to provide.
Solution
We developed an Artificially Intelligent Agent to automatically reach out to new leads to greet, qualify and set facility tours on behalf of the coordinator.
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The Agent engages with leads within 2 minutes of Lead Form submission and follows strict qualification guidelines set by the client.
Results
97%
Reduction in Time-to-First Contact
40%
Increase in Tour Schedules
30%
Increase in Registrations
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