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E-Commerce Store
Case Study
Project Type
E-Commerce Automations
Timeline
March 2024 - August 2024
Project Lead
Hamza Baig
The Challenge
A growing e-commerce business struggled to keep up with customer inquiries about order status, product availability, and return policies.
With limited customer support staff, response times lagged, and customers grew frustrated waiting for updates on their orders or information about new products.
Solution
We implemented an automated customer support bot capable of instantly addressing frequently asked questions, updating customers on their order status, and directing more complex inquiries to live support.
The bot is integrated across the website and messaging platforms, making it easy for customers to reach out and receive immediate assistance.
Results
1 Minute
Average Support Response Time
15%
Increase in First-Contact Resolution Rate
22%
Increase in Customer Satisfaction Score
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